WilliamFyfe 1,438 Posted April 9, 2016 Share Posted April 9, 2016 Ordered 2 tickets for tomorrow on Thursday and selected for them to be posted to my house. I've been at work all day and they didn't show up. Phoned the ticket office and they said that the tickets should of been collected today before 2pm. The woman on the phone said the website is wrong and that its told loads of fans their tickets would be posted but they haven't been posted. I've tried tweeting the club but I'm getting nothing from them. Any ideas what I can do? Quote Link to post Share on other sites More sharing options...
Bad Robot 21,141 Posted April 9, 2016 Share Posted April 9, 2016 Maybe try email Jim Hannah anything is worth a try. jhannah@rangers.co.uk Quote Link to post Share on other sites More sharing options...
PrsosPonytail 170 Posted April 9, 2016 Share Posted April 9, 2016 I have the exact same dilemma. I phoned Hampden and the guy told me there is a ticket collection happening from 11:30 at the museum but can't say if mine would be included. He did say that he reckons the SPFL will probably help out. I won't hold my hopes up then. Quote Link to post Share on other sites More sharing options...
Reformation Bear 6,453 Posted April 9, 2016 Share Posted April 9, 2016 According to the Ranger website the Ticket Hotline is open Monday to Sunday 9am to 9pm. Might be worth calling the hotline. Quote Link to post Share on other sites More sharing options...
Courtyard Bear 41,357 Posted April 9, 2016 Share Posted April 9, 2016 The club need to seriously look at the way they run the TO in the summer, it's getting beyond a joke. Quote Link to post Share on other sites More sharing options...
bombaybadboy08 15,660 Posted April 9, 2016 Share Posted April 9, 2016 I would PM Jim Hannah on Facebook and see what can be done, if you have confirmation of your order etc I don't see why someone can't get their arse into Ibrox and sort the mess in time for you guys to get your tickets. Quote Link to post Share on other sites More sharing options...
The Ibrox Derry 8,890 Posted April 9, 2016 Share Posted April 9, 2016 This is an area of the club website that needs urgent attention. I ordered for the Dumbarton game on Saturday last, and it gave me the same posting option, but then I thought the quickest it would be posted and into the Royal Mail system will be Monday night, leaving it a bit tight for arriving on Tuesday morning, so I opted to collect prior to kick off. I hope you get this sorted mate. The club should set up a mobile van outside Hampden tomorrow to sort out ticketing issues for our supporters, where by tickets sent by post that have not arrived, can be reprinted and issued if ID and order confirmation is brought along. Quote Link to post Share on other sites More sharing options...
plumbGER 24,518 Posted April 9, 2016 Share Posted April 9, 2016 Happened to me for Dumbarton game,then they sent out warning for fans to arrive 3 hours in advance to collect tickets,i arrived at 6ish and there was 4 people in the queue. It worked out ok though cos the wee man managed to get a picture with Ryan Hardie and Willie Henderson while we fucked about outside. Quote Link to post Share on other sites More sharing options...
scottyc06 6,915 Posted April 9, 2016 Share Posted April 9, 2016 i reckon any tickets that have not been collected from Ibrox will be transferred over to Hampden for collection tomorrow! Head over early but i reckon you'll be fine! Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2016 Author Share Posted April 9, 2016 14 minutes ago, Reformation Bear said: According to the Ranger website the Ticket Hotline is open Monday to Sunday 9am to 9pm. Might be worth calling the hotline. I tried that helpline but the woman told me she doesn't actually work at the TO. It's some office elsewhere. She was English. She said its a problem with the website and unless the TO opens tomorrow I'm fucked. Quote Link to post Share on other sites More sharing options...
rbr 364 Posted April 9, 2016 Share Posted April 9, 2016 33 minutes ago, WilliamFyfe said: Ordered 2 tickets for tomorrow on Thursday and selected for them to be posted to my house. I've been at work all day and they didn't show up. Phoned the ticket office and they said that the tickets should of been collected today before 2pm. The woman on the phone said the website is wrong and that its told loads of fans their tickets would be posted but they haven't been posted. I've tried tweeting the club but I'm getting nothing from them. Any ideas what I can do? Am amazed at this as I was down on Monday to get tickets and it was a sell out , unless they got more restricted views the website was wrong Quote Link to post Share on other sites More sharing options...
Prso's headband 35,348 Posted April 9, 2016 Share Posted April 9, 2016 Theyve been a disgrace for a while now. Were the premier club in this country and our TO is ran out a portakabin ffs. It needs to be up on the list of priorities. The computing system is pish, the emails are ran by an external company. The queues are a disgrace. Inside is a hovel, infact it was that bad the lights cut out yesterday when I was in. Quote Link to post Share on other sites More sharing options...
Smile 26,600 Posted April 9, 2016 Share Posted April 9, 2016 4 minutes ago, rbr said: Am amazed at this as I was down on Monday to get tickets and it was a sell out , unless they got more restricted views the website was wrong Restricted view returned tickets by Peterhead i'm assuming. Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2016 Author Share Posted April 9, 2016 1 minute ago, Smile said: Restricted view returned tickets by Peterhead i'm assuming. Yeah that's the ones I bought. Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2016 Author Share Posted April 9, 2016 This is depressing. Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2016 Author Share Posted April 9, 2016 Quote Link to post Share on other sites More sharing options...
Chineseboy 1,563 Posted April 9, 2016 Share Posted April 9, 2016 That is a shambles mate. How many other fans are in the same boat! Quote Link to post Share on other sites More sharing options...
trueblueal 2,117 Posted April 9, 2016 Share Posted April 9, 2016 That's pish poor. The club should be paying OT to get the centre open early tomorrow and sort out any fuck ups Quote Link to post Share on other sites More sharing options...
Poetry_In_Blue 1,043 Posted April 9, 2016 Share Posted April 9, 2016 I wouldn't necessary call it a ticket office shambles, more a case that they never update their website properly! Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2016 Author Share Posted April 9, 2016 I spoke to Rab who does the Twitter page and he keeps saying just phone the helpline which I have done and they said I'm pretty much fucked because the ticket office is closed on Sunday's Quote Link to post Share on other sites More sharing options...
bombaybadboy08 15,660 Posted April 9, 2016 Share Posted April 9, 2016 That's a joke, they could call whoever has the fecking keys to the place and pay them double time for tomorrow. Quote Link to post Share on other sites More sharing options...
siddiqi_drinker 14,635 Posted April 9, 2016 Share Posted April 9, 2016 10 minutes ago, WilliamFyfe said: I spoke to Rab who does the Twitter page and he keeps saying just phone the helpline which I have done and they said I'm pretty much fucked because the ticket office is closed on Sunday's I'd be trying to get tickets tomorrow at the game, hope you are successful. If you paid for the other tickets by CC, phone your CC company tell them you spotted an unauthorized transaction and get your money refunded. Quote Link to post Share on other sites More sharing options...
PrsosPonytail 170 Posted April 9, 2016 Share Posted April 9, 2016 Just wonder how many of us are in the same boat? Strength in numbers might get us somewhere if a load of folk show up ticketless at Hampden wanting a resolution. Quote Link to post Share on other sites More sharing options...
BEE 4,880 Posted April 9, 2016 Share Posted April 9, 2016 2 minutes ago, siddiqi_drinker said: I'd be trying to get tickets tomorrow at the game, hope you are successful. If you paid for the other tickets by CC, phone your CC company tell them you spotted an unauthorized transaction and get your money refunded. Sure Rangers will refund when situation resolved, no need to resort to (effectively) fraud. Most credit cards cover dodgy purchases too. Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2016 Author Share Posted April 9, 2016 I don't understand how they can't just take the tickets out of the office and give them to Hampden to hand out or whatever Quote Link to post Share on other sites More sharing options...
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