Did you get anywhere with them mate? My order hasn't arrived. Emailed on Friday and got the 7 business day' reply. Had to laugh though, same email said 'if you have any further questions, please let us know'. So I emailed them again today to ask if they would honour the free personalisation if they had to re-send my shirt out. Got another reply saying, "As stated, our investigation is still ongoing and we would get back to you within 7 days. Please allow us more time.
If you have any further questions, please let us know".