Louden_Greg

Tomorrow is when the tiers were out - I said I had a meeting about the tiers on Monday!

Each MyGers member needs to have their own account with the club Can share emails though

I’ve got some non-Rangers running about to do today. I’ll try and pop back on later but if a genuine question that I can help with you are probably best to direct message my Twitter account as I try and get through all of them.

we held a great number of them. tbe majority has a mix of ST holders, European travellers and RSC members. A number has non-ST holders. we also held ones with different focuses for instance on over in NI to take into account their specific experiences. A few for only those involved in Running RSCs. We planned to do more of those but the current situation prevented that each time we put the info on the club website. Generally we had 3/4 times the volunteers vs numbers available to attend.

we had made a lot of internal systems changes and investment in the project which would have been put to waste. I dare say it could’ve been delayed but the financial cost would have been detrimental - the £25 voucher being applicable to this should fans wish to use it and for MyGers brings it down from £40 to £15 per person which is cheaper than last season’s travel club. I do appreciate the point though.

Regarding that last point I can confirm fees were discussed with thin the focus group as well as the fan survey. If anyone in here took part in the fan survey they can confirm the question related to a membership fee

10k plus in 3 weeks isn’t struggling. I came on when I seen some fans struggling with their ST. we had many arguments in the past but needless personal abuse isn’t worth my time.

Do I think £40 for the MyGers membership is fair value? Yes. Am I happy about the timing? Unfortunately it couldn’t be avoided. MyGers was a project the club invested significant sums in and it was all ready to go. My belief is that this system is better than what it replaces so although not perfect I believe the club were right to progress it. your second question isn’t one I can answer - the club will be providing an update on the 2019/20 season and the details around collecting the £25 voucher in the next few days

The away cccs was vastly inflated to the actual numbers looking to attend every match. We had approx. 16,000 on it at the start of last season. Due to that inflation fans genuinely looking to attend away games but that followed the rules as intended were disadvantaged. The feedback we had was that it had to change. Yes bringing it behind a paywall will provide financial benefits but it will also reduce the number of ‘artificial’ submissions for tickets within the system. We created a points system that reflected 5 year ticketing history to go back to the Championship season which again reflects some fan opinion that we have a number of fans who only returned for the top flight or Gerrard (how many are open to debate). For semi/finals CCCS is still the first step in getting those tickets. If not signed up you don’t get on the list. MyGers with its additional priority will be done in a top down points method for those games but in practise all should get it if both cccs and MyGers at least for the foreseeable due to the numbers involved. The number or complaints I received from fans frustrated that their purchase history was not factored in to the semi/finals ballot was very high. It made sense to include this within the points system we were looking to bring in. RSCs is another one where we were tasked by fan feedback in tackling the registration issues that led to the ‘ghost club’ problems. A small registration fee being part of it will help mitigate against names being collected purely for points boosting purposes.

It’s on the agenda but RTV will have to look at doing a “family” product for multiple log ins. Not sure on the timeframe on that one.

Example: never more points for seat sub than actually attending the match. At best it will be the same and then after a certain period before the game it will be less or no points

Of course we have a massive fan base and one which is very passionate and contains strongly held beliefs. My role is to try and reflect those views within the club. It can be difficult at times as those with the loudest opinion are no more relevant than supporters who are quiet on a subject. ive spoken about MyGers with hundreds if not thousands of fans at this stage and it’s only been launched a few weeks. Generally when it’s fully understood most complaints seem to ease off. The narrative on this thread that away fans who are attending games are somehow disadvantaged isn’t something I think is reflect of what we have put in play. More points will be earned by attending games than watching it in the house with the exception of OF semis/finals and OF away games where we know the demand vastly outstrips supply.

I get these points are being made for jokes but 3 points for away travel club and group stages RTV purchases would be 0 as we don’t have the rights to them...

I’ll see what I can do.

I think a bit of understanding during a global pandemic is required. They can have the staff in to man the phones so the customer service line has been closed.