FINALLY got a response from Rangers- after THREE emails, and it’s just as shit as I would expect:
Many thanks for your email.
Unfortunately due to the fact there has been no information from the courier since 31/07 we have deemed your parcel lost in transit.
We are launching an investigation with the courier to get to the bottom of this, please be advised this will take up to 14 working days.
If your parcel is officially deemed lost in transit you shall receive a full refund.
We apologise for any inconvenience this may cause.