Clyde Valley 234 Posted April 9, 2014 Share Posted April 9, 2014 Just filled it in. What do we make of it? Quote Link to post Share on other sites More sharing options...
one55 1,510 Posted April 9, 2014 Share Posted April 9, 2014 Forgot to do mine. Was half sleeping when I got the email. Thanks for reminding me. Quote Link to post Share on other sites More sharing options...
there'sonlyoneamoruso 1,724 Posted April 9, 2014 Share Posted April 9, 2014 Just noticed I got this last night. I'm going to have a look and fill it in shortly. Quote Link to post Share on other sites More sharing options...
Clyde Valley 234 Posted April 9, 2014 Author Share Posted April 9, 2014 Question 29 Supporter Attributes when selecting members for Fans BoardFans Reps from existing fans groups? Inappropriate. Quote Link to post Share on other sites More sharing options...
WilliamFyfe 1,438 Posted April 9, 2014 Share Posted April 9, 2014 I didn't get the email Quote Link to post Share on other sites More sharing options...
TheLawMan 6,240 Posted April 9, 2014 Share Posted April 9, 2014 Me neither Im going to complain to the DPA that they have removed me when i didnt ask to be removed. Spivs out !! Quote Link to post Share on other sites More sharing options...
Clyde Valley 234 Posted April 9, 2014 Author Share Posted April 9, 2014 Did you say you would like to continue to be involved? Quote Link to post Share on other sites More sharing options...
TheLawMan 6,240 Posted April 9, 2014 Share Posted April 9, 2014 Did you say you would like to continue to be involved?Genuinely cant remember but dont think i would have said no to that question. Quote Link to post Share on other sites More sharing options...
ZZed 4,510 Posted April 9, 2014 Share Posted April 9, 2014 my EmailThe Club would like to thank you for taking part in the initial step in the Ready To Listen campaign. The results of the fan engagement survey which was launched in February have now been analysed, evaluated and reviewed.An overwhelming 35,265 of our core support took part in the first step of the fan engagement programme which will help shape the future direction of the Club.Participants in the Fan engagement survey included:• 50% of adult season ticket holders• 83% were matchday attendees• 5% from existing supporter groups• 10% from overseasWith 84% of supporters seeking a review of how the Club engages with fans and 68% feeling the supporters do not have a loud enough voice it is clear that the need for enhanced engagement with the Club needs to be a priority.One of the key findings and recommendations from the survey is the development of a fan representation board voted for by supporters and representing the interests of all fans including season ticket holders, overseas fans shareholders and families.Indeed, 84% of the fanbase supported the progression of this concept and this is an area we now need to explore further with the wider Rangers support.Fans were also asked for their thoughts on the potential for a membership scheme and 80% were in favour of developing such an initiative. We have listened to the response from fans and are now working on the development of Rangers membership with further fan input for launch over the summer and in advance of the 14/15 season.Supporters identified the top five best performing areas of the business as:• Community/Charity Work• Club Social Media• Club website• Safe Matchday Environment• HospitalityThe five most important aspects of the Club according to fans are:• On-pitch performance• Youth Development programme• Overall direction and management of the Business• Fan Engagement• Matchday ExperienceThe five most important statements relating to the Club from the list identified are:• Proud of its rich history and tradition• Open and effective relationship with its supporters• Continually strives for sporting success• Youth development is key to on-pitch success• High standards of integrity and professionalismThe most important issues for fans right now are a need for Honesty, Integrity and Transparency going forward, this was made clear in the majority of surveys completed. However, this is not surprising given events at the Club in recent years and the Board is ready to act on that feedback.Graham Wallace commented: “The Club wants to be open about the key issues highlighted in the Ready to Listen fan engagement survey and realises areas of concern like trust, transparency and honesty will not be improved overnight. We understand that trust must be earned and certainly appreciate supporters have had a difficult few years.“There are undoubtedly areas we can improve on and it is clear fans value a greater voice and involvement with the Club. We are listening to these views and will act accordingly. The Club values the feedback received as it will help us shape and ensure a sustainable future for Rangers.“We said at the outset that we wanted to engage with the 44,000 core supporters who attend matches regularly and we were therefore delighted that over 50% of adult season ticket holders took part and 83% of respondents attend games.“We believe that with the Club and fans working together we can impact positively on Rangers future performance and will now move forward into a more detailed phase in a number of areas that were identified.”Please click here for an infographic of these results.NEXT STEPSMore than half of the survey participants advised that they would be keen to participate further in future supporter engagement initiatives to help shape the programme. Supporters were asked if they would be willing to engage with the Club to aid the development of certain areas within the business and the response was again overwhelming. Volunteers for each area are as follows:• Ticketing; 6,567• Matchday Experience; 7,876• Hospitality; 3,132• Catering; 4,477• Retail/Merchandise; 6,088• Fan Engagement; 12,289• Club Media; 6,589• Customer Service; 5,409• Membership; 8,723This next phase of follow-up research will help to define and create a formal fan engagement programme driven by the fans with the support of the Club via a specific fan engagement survey which will be issued next week.Specific communications on other areas of importance to the fans, including those listed above, will also start to be issued from next week and over the coming weeks. Thereafter, more focused face-to-face meetings with fans will be held to engage them on their opinions and insights across these areas with a view to having key initiatives and developments in place for the start of Season 14/15.Your feedback is invaluable and we look forward to working together on the next steps to help shape the future direction of the Club. 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ZZed 4,510 Posted April 9, 2014 Share Posted April 9, 2014 not had the follow up one yet Quote Link to post Share on other sites More sharing options...
willygers4life 1,031 Posted April 9, 2014 Share Posted April 9, 2014 Got and filled in. Await the outcome, some won't be pleased that the club is going down this route further Quote Link to post Share on other sites More sharing options...
trublusince1982 768 Posted April 9, 2014 Share Posted April 9, 2014 Filled out phase two. Guess the fan board is a defo. Picked no existing members of other groups as a must.Put in the hiring of a football director (cathro) and declaring goals and aims for the type of football and the technical attributes we intend on picking and utilising Can only hope the club acts on whatever the majority ask for. Quote Link to post Share on other sites More sharing options...
Clyde Valley 234 Posted April 9, 2014 Author Share Posted April 9, 2014 Filled out phase two.Guess the fan board is a defo. Picked no existing members of other groups as a must.Put in the hiring of a football director (cathro) and declaring goals and aims for the type of football and the technical attributes we intend on picking and utilisingCan only hope the club acts on whatever the majority ask for.I was going to put highly inappropriate but just put inappropriate. Didn't want to be considered extremist. Quote Link to post Share on other sites More sharing options...
stuvah 146 Posted April 9, 2014 Share Posted April 9, 2014 the question about the board being season ticket holders annoyed me as it was only a yes or no. prefferably one or two board members would be rangers men but to be honest I would much rather they were able todo the job effectively Quote Link to post Share on other sites More sharing options...
The Dude 20,026 Posted April 9, 2014 Share Posted April 9, 2014 At a guess it may only be people who ticked a certain box for the follow up who have been contacted. Further emails may come out on other more specific areas with those who ticked the relevant box contacted. Quote Link to post Share on other sites More sharing options...
trublusince1982 768 Posted April 9, 2014 Share Posted April 9, 2014 I was going to put highly inappropriate but just put inappropriate. Didn't want to be considered extremist. went with extremely inappropriate!! Couldn't find the "are you fucking joking" button option! Quote Link to post Share on other sites More sharing options...
Courtyard Bear 41,357 Posted April 9, 2014 Share Posted April 9, 2014 Not got mine its a fucking conspiracy I tell you. Please tell me they give you a general comments section so I can tell them a change of manager is a must. Quote Link to post Share on other sites More sharing options...
trublusince1982 768 Posted April 9, 2014 Share Posted April 9, 2014 Not got mine its a fucking conspiracy I tell you. Please tell me they give you a general comments section so I can tell them a change of manager is a must.it asks something like.. If there are any other areas the board should be addressing.Poor guys going to have a sore head with the 25 pages worth I just fitted into the wee box supplied! Quote Link to post Share on other sites More sharing options...
eskbankloyal 19,446 Posted April 9, 2014 Share Posted April 9, 2014 Not had a follow up email yet Quote Link to post Share on other sites More sharing options...
TAFKA 545 Posted April 9, 2014 Share Posted April 9, 2014 Is there a "Ally oot/Ally in" question? Quote Link to post Share on other sites More sharing options...
trublusince1982 768 Posted April 9, 2014 Share Posted April 9, 2014 Did anyone who said they were a member of any group in the last one receive this one? Quote Link to post Share on other sites More sharing options...
gogzy 31,195 Posted April 9, 2014 Share Posted April 9, 2014 At a guess it may only be people who ticked a certain box for the follow up who have been contacted. Further emails may come out on other more specific areas with those who ticked the relevant box contacted.yup, i think this is the case. i got surveys on the two areas I said I would be willing to further help in, which I am filling out right now. Quote Link to post Share on other sites More sharing options...
simplythebest 11,453 Posted April 9, 2014 Share Posted April 9, 2014 Don't seem to have any emails Quote Link to post Share on other sites More sharing options...
trublusince1982 768 Posted April 9, 2014 Share Posted April 9, 2014 Must just be us real fans who got one! Quote Link to post Share on other sites More sharing options...
Frank Reynolds 3,359 Posted April 9, 2014 Share Posted April 9, 2014 http://www.rangers.co.uk/news/club-news/item/6719-ready-to-listen-phase-2?On the club website now Quote Link to post Share on other sites More sharing options...
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