SeparateEntityMyArse 53,260 Posted September 9, 2020 Share Posted September 9, 2020 16 minutes ago, MorelosRangers said: I bought a hoodie from them for a decent whack. I wore it once for a short walk. Today i got it out the wardrobe and it's all patches on the back. It's never been washed or anything. I've contacted them and showed them pictures. I'm not convinced they'll be up for doing anything but surely ill be covered under some sort of guarantee? Wash it 😂 Quote Link to post Share on other sites More sharing options...
Misteral 2,930 Posted September 9, 2020 Share Posted September 9, 2020 6 minutes ago, The Dude said: Have they held their hands up on the 2000 damaged kits line yet? Whatever your gripe is I don't give a fuck if they have or not. kaiser1041 1 Quote Link to post Share on other sites More sharing options...
The Dude 20,026 Posted September 9, 2020 Share Posted September 9, 2020 1 minute ago, Misteral said: Whatever your gripe is I don't give a fuck if they have or not. They were happy to trot out Castore's fantasy line until public opinion turned against the Beahons. Quote Link to post Share on other sites More sharing options...
Misteral 2,930 Posted September 9, 2020 Share Posted September 9, 2020 2 minutes ago, The Dude said: They were happy to trot out Castore's fantasy line until public opinion turned against the Beahons. Maybe they were misinformed, maybe not. As I said, I don't give a fuck. I did hear what they said yesterday though. Quote Link to post Share on other sites More sharing options...
The Dude 20,026 Posted September 9, 2020 Share Posted September 9, 2020 Just now, Misteral said: Maybe they were misinformed, maybe not. As I said, I don't give a fuck. I did hear what they said yesterday though. The source of the apparent quote has publicly rejected they ever spoke to anyone from H&H or provided any figure. Deliberately misinformed or deliberately misinforming... Quote Link to post Share on other sites More sharing options...
kaiser1041 9,088 Posted September 9, 2020 Share Posted September 9, 2020 I think we all took castore at there word and if I’m honest the first I heard of criticism was heart and hand Quote Link to post Share on other sites More sharing options...
The Specky Forum Organiser 63,954 Posted September 9, 2020 Share Posted September 9, 2020 14 minutes ago, Misteral said: Whatever your gripe is I don't give a fuck if they have or not. His gripe is jealousy. Misteral, SPWF and kaiser1041 3 Quote Link to post Share on other sites More sharing options...
Misteral 2,930 Posted September 9, 2020 Share Posted September 9, 2020 2 minutes ago, The Dude said: The source of the apparent quote has publicly rejected they ever spoke to anyone from H&H or provided any figure. Deliberately misinformed or deliberately misinforming... Maybe H&H did respond to accusations of being misinformed or making misleading statements. I don't know. Do you? Do you listen to everything they produce? Are you obsessed with something you don't like (as some of the dark side are) and listen in just in case you can find something to slag them off with? It kind of looks like that. Quote Link to post Share on other sites More sharing options...
kanjo 26,294 Posted September 9, 2020 Share Posted September 9, 2020 48 minutes ago, JM1872 said: So did they hack into your e-mail & delete it it or something? I'm suspecting it was unsent. Haven't logged in for three weeks and there's no trace in my deleted folder which has everything from June. I've no reason to otherwise make it up. Quote Link to post Share on other sites More sharing options...
The Dude 20,026 Posted September 9, 2020 Share Posted September 9, 2020 3 minutes ago, Misteral said: Maybe H&H did respond to accusations of being misinformed or making misleading statements. I don't know. Do you? Do you listen to everything they produce? Are you obsessed with something you don't like (as some of the dark side are) and listen in just in case you can find something to slag them off with? It kind of looks like that. Afaik, they still stand by it. I don't listen to anything they produce, let alone everything. Not really one for paying to listen to folk talking about fitba. wully 1 Quote Link to post Share on other sites More sharing options...
kaiser1041 9,088 Posted September 9, 2020 Share Posted September 9, 2020 Castore and the club have mad a huge mistake not engaging with club 1872 at this point I think the relationship can be restored Quote Link to post Share on other sites More sharing options...
kaiser1041 9,088 Posted September 9, 2020 Share Posted September 9, 2020 From another fan forum I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore. There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion. No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending. We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question. Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this. One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required. They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward. While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog. The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded. Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already. Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID). There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few. Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right. Stock levels are back up again in both the store and online and they continue to work hard to backfill these. Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club. Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year. Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand. On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward. SeparateEntityMyArse, Drunk and disorderly., JCDBigBear and 1 other 4 Quote Link to post Share on other sites More sharing options...
VanVeenRangers 2,508 Posted September 9, 2020 Share Posted September 9, 2020 38 minutes ago, SeparateEntityMyArse said: Wash it 😂 I did this evening but the patches are still on it Quote Link to post Share on other sites More sharing options...
pcbear 10,913 Posted September 9, 2020 Share Posted September 9, 2020 13 minutes ago, The Dude said: Afaik, they still stand by it. I don't listen to anything they produce, let alone everything. Not really one for paying to listen to folk talking about fitba. Maybe you should, its all topical Rangers related stuff by good bears, i look forward to the daily update. Quote Link to post Share on other sites More sharing options...
The Dude 20,026 Posted September 9, 2020 Share Posted September 9, 2020 1 minute ago, pcbear said: Maybe you should, its all topical Rangers related stuff by good bears, i look forward to the daily update. Theres plenty enough as it is available free without paying for a sub to listen to stuff that's widely discussed everywhere else. wully 1 Quote Link to post Share on other sites More sharing options...
pcbear 10,913 Posted September 9, 2020 Share Posted September 9, 2020 5 minutes ago, The Dude said: Theres plenty enough as it is available free without paying for a sub to listen to stuff that's widely discussed everywhere else. Lots of it is free. The Dude 1 Quote Link to post Share on other sites More sharing options...
The Dude 20,026 Posted September 9, 2020 Share Posted September 9, 2020 1 minute ago, pcbear said: Lots of it is free. I thought that was just the Daily. Quote Link to post Share on other sites More sharing options...
Popular Post STEPPS BOY 73,142 Posted September 9, 2020 Popular Post Share Posted September 9, 2020 23 minutes ago, kaiser1041 said: From another fan forum I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore. There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion. No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending. We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question. Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this. One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required. They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward. While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog. The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded. Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already. Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID). There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few. Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right. Stock levels are back up again in both the store and online and they continue to work hard to backfill these. Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club. Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year. Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand. On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward. The return of the Sevco Duck just in time for the 150th anniversary. Clemdog, BridgeIsBlue, kaiser1041 and 3 others 6 Quote Link to post Share on other sites More sharing options...
Misteral 2,930 Posted September 9, 2020 Share Posted September 9, 2020 3 minutes ago, The Dude said: Theres plenty enough as it is available free without paying for a sub to listen to stuff that's widely discussed everywhere else. There's actually a lot of original and interesting podcasts, not just Rangers or football, and for under two quid a month it's clearly good value to the 10K or so subscribers. One of their podders was at the meeting tonight so it should be interesting to hear what she says. VanVeenRangers 1 Quote Link to post Share on other sites More sharing options...
SeparateEntityMyArse 53,260 Posted September 9, 2020 Share Posted September 9, 2020 14 minutes ago, MorelosRangers said: I did this evening but the patches are still on it Get your mrs to wash it properly then 😁 VanVeenRangers 1 Quote Link to post Share on other sites More sharing options...
VanVeenRangers 2,508 Posted September 9, 2020 Share Posted September 9, 2020 1 minute ago, STEPPS BOY said: We'd end up selling a few thousand ducks... more than most Scottish teams kit sales. Fucking ridiculous 🤣 Quote Link to post Share on other sites More sharing options...
Craiggybear 6,192 Posted September 9, 2020 Share Posted September 9, 2020 32 minutes ago, kaiser1041 said: They have recruited a 400% increase in customer service staff to respond to fans 3 extra guys on the inbox kaiser1041 and OhW 2 Quote Link to post Share on other sites More sharing options...
BearInTheToon 1,575 Posted September 9, 2020 Share Posted September 9, 2020 41 minutes ago, kaiser1041 said: From another fan forum I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore. There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion. No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending. We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question. Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this. One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required. They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward. While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog. The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded. Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already. Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID). There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few. Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right. Stock levels are back up again in both the store and online and they continue to work hard to backfill these. Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club. Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year. Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand. On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward. Surely to god someone took them to task for the whole pro/replica kit debacle around the home top?! The fans have been lied to on that one and along with their horrific customer service, it’s one of the issues which has most pissed me off. Please tell me out of the 10 people present, someone asked serious questions of that. Bears r us 1 Quote Link to post Share on other sites More sharing options...
Tiger Shaw 30,133 Posted September 9, 2020 Share Posted September 9, 2020 Inundated with calls for rubber ducks 🤣 The Tarriers have been busy again. Bears r us 1 Quote Link to post Share on other sites More sharing options...
AlbertzLoyalRSC 18,036 Posted September 9, 2020 Share Posted September 9, 2020 7 minutes ago, Tiger Shaw said: Inundated with calls for rubber ducks 🤣 The Tarriers have been busy again. Probably sink after three baths. Tiger Shaw, ClarkeyRFC and Ibrox_Nights 3 Quote Link to post Share on other sites More sharing options...
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