Castore Kit Thread

[plymouthranger 3,855]

2 hours ago, MorelosRangers said:

I just started off with the 1.99 membership on the app....it seems to land me random episodes from all over different eras. Is it another level I'd need to pay to access "organised" eras together?

Nope, you just use the search bar and type in the show. Advocaat years and time capsule are probably the best 2 shows. 
 

Only issue is you have to scroll down a lot of the page to get some of the older episodes 

[Clemdog 39,389]

1 hour ago, kaiser1041 said:

From another fan forum 

I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore.

There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion.

No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending.

We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question.

Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this.

One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required.

They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward.

While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog.

The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded.

Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already.

Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID).

There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few.

Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right.

Stock levels are back up again in both the store and online and they continue to work hard to backfill these.

Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club.

Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year.

Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand.

On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward.

If this is true then this is a shame this wasn't put out to the wider audience, instead of just 10 people.

That fact then makes it easier to continue with the feelings of mistrust...

I can forgive if they were this honest weeks ago (despite dancing about the clear issue of home kits being different). 

This deal isn't going anywhere...Going by these snippets they at least understand what they have fucked up. I really hope they mean it, or else it'll only be the Club who suffer as fans yet again don't buy Club merchandise.

It's fucking surreal that they've sold over 150,000 pieces' of merchandise and one of our own posters purchases is at the forefront of their statements.  

 

[esquire8 42,237]

30 minutes ago, BearInTheToon said:

Surely to god someone took them to task for the whole pro/replica kit debacle around the home top?!  

The fans have been lied to on that one and along with their horrific customer service, it’s one of the issues which has most pissed me off.

Please tell me out of the 10 people present, someone asked serious questions of that.

Wasn't brought up......

[born a blue nose 90,678]

1 hour ago, kaiser1041 said:

From another fan forum 

I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore.

There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion.

No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending.

We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question.

Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this.

One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required.

They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward.

While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog.

The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded.

Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already.

Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID).

There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few.

Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right.

Stock levels are back up again in both the store and online and they continue to work hard to backfill these.

Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club.

Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year.

Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand.

On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward.

That gave me anxiety reading that. Am usually calm as fuck but reading that gave me anxiety.

what a fucking joke of a company. 
 

who the fuck gave this mob a god given right to make Rangers fans anxious or worried about the Kit they bought? 
 

It’s fucking borderline hilarious that people are receiving different coloured shorts or totally different items. 
 

there is more chance of your order being correct if you buy from sprouts direct. 
 

LET THAT SINK IN 

[born a blue nose 90,678]

Fucking mike Ashley wae a scouser voice 

[BearInTheToon 1,577]

2 minutes ago, esquire8 said:

Wasn't brought up......

That’s incredible.  How did not one of the ten manage to bring it up?  Fuck sake.

[Sparkle 53,492]

3 minutes ago, born a blue nose said:

rubber ducks

[BridgeIsBlue 66,549]

1 hour ago, STEPPS BOY said:

Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already.

Pink shirt with a wee gay rainbow on the collar incoming. 

[SpiritofBillStruth 167]

14 minutes ago, esquire8 said:

Wasn't brought up......

Shouldn't surprise us. 

[Clemdog 39,389]

11 minutes ago, born a blue nose said:

That gave me anxiety reading that. Am usually calm as fuck but reading that gave me anxiety.

what a fucking joke of a company. 
 

who the fuck gave this mob a god given right to make Rangers fans anxious or worried about the Kit they bought? 
 

It’s fucking borderline hilarious that people are receiving different coloured shorts or totally different items. 
 

there is more chance of your order being correct if you buy from sprouts direct. 
 

LET THAT SINK IN 

I hope the WhatsApp group made you post that.

Embarrassing tbh imo.

[Dan Deacon 55,072]

1 minute ago, GabrielTomato said:

I hope the WhatsApp group made you post that.

Embarrassing tbh imo.

Nothing to do with it. 

[born a blue nose 90,678]

1 minute ago, GabrielTomato said:

I hope the WhatsApp group made you post that.

Embarrassing tbh imo.

They didn’t but the don’t listen to babn by 10pm rule had kicked in so each to their own 

[born a blue nose 90,678]

Actually 

they did and it’s pathetic that they did so 

[Bears r us 30,762]

1 hour ago, kaiser1041 said:

From another fan forum 

I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore.

There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion.

No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending.

We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question.

Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this.

One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required.

They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward.

While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog.

The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded.

Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already.

Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID).

There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few.

Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right.

Stock levels are back up again in both the store and online and they continue to work hard to backfill these.

Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club.

Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year.

Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand.

On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward.

First of all thanks for posting, it is good to get some feed back.

My first concern is that it read as if the person who wrote it was desperate to make it sound as if everything is really fine (I kept thinking they had been a plant for some reason) and I am not sure that is the case. I would also have expected just a number of new staff to deal with enquiries, 400% means nothing unless you know the original numbers.

I wonder if the 95% satisfaction with the products and service is any where near accurate ?

The Turkey and Chinese tops does not seem to have been covered unless the writer forgot. 

While the Edminston House stuff and the lowering of the pitch (not an idea I like) for more seats is all and well, but I cannot see what it has to do with Castore.

I so want this to work but not convinced it was as worthwhile as hoped for.

 

[Swally 6,289]

4 minutes ago, born a blue nose said:

They didn’t but the don’t listen to babn by 10pm rule had kicked in so each to their own 

[Zetland 5,830]

BonusBall Raffle - Closes Saturday! 
 

 

[Tiger Shaw 30,341]

[Clemdog 39,389]

4 minutes ago, born a blue nose said:

Actually 

they did and it’s pathetic that they did so 

born a bitch tbh.

[MisterC 12,256]

2 minutes ago, Bears r us said:

First of all thanks for posting, it is good to get some feed back.

My first concern is that it read as if the person who wrote it was desperate to make it sound as if everything is really fine (I kept thinking they had been a plant for some reason) and I am not sure that is the case. I would also have expected just a number of new staff to deal with enquiries, 400% means nothing unless you know the original numbers.

I wonder if the 95% satisfaction with the products and service is any where near accurate ?

The Turkey and Chinese tops does not seem to have been covered unless the writer forgot. 

While the Edminston House stuff and the lowering of the pitch (not an idea I like) for more seats is all and well, but I cannot see what it has to do with Castore.

I so want this to work but not convinced it was as worthwhile as hoped for.

 

I think it reads like a puff piece from what masquerades as our PR team. 

[Dan Deacon 55,072]

11 minutes ago, Bears r us said:

First of all thanks for posting, it is good to get some feed back.

My first concern is that it read as if the person who wrote it was desperate to make it sound as if everything is really fine (I kept thinking they had been a plant for some reason) and I am not sure that is the case. I would also have expected just a number of new staff to deal with enquiries, 400% means nothing unless you know the original numbers.

I wonder if the 95% satisfaction with the products and service is any where near accurate ?

The Turkey and Chinese tops does not seem to have been covered unless the writer forgot. 

While the Edminston House stuff and the lowering of the pitch (not an idea I like) for more seats is all and well, but I cannot see what it has to do with Castore.

I so want this to work but not convinced it was as worthwhile as hoped for.

 

Sounds scripted

[GWR1979 1,964]

Castore are a shambles and were never up to the job the club probably knew this and seem more interested in the big cash deal. Castore should never have been put in a position to produce our tops after the sports direct debacle this is just another embarrassment. The school Jumpers should have seen the club asking serious questions instead this hastily arranged Bullshit has made a mockery of the supporters again. 

[ForeverAndEver 71,319]

15 minutes ago, GabrielTomato said:

born a bitch tbh.

Change his name to that

[born a blue nose 90,678]

18 minutes ago, GabrielTomato said:

born a bitch tbh.

A will slash your heed right aff mate 

[ForeverAndEver 71,319]

Someone’s had a shandy too many

[born a blue nose 90,678]

Av just turned notifications on with this thread want to turn it of Ben seriously before we start a canny be fucked wae that shite