Castore Kit Thread

[.Williamson. 82,179]

30 minutes ago, TEFTONG said:

This lassie is delighted with her 3rd kit.

Don't see many of us fitting into those shorts though. 

Strange face

[SuperLeeMcCulloch 2,330]

7 hours ago, TEFTONG said:

This lassie is delighted with her 3rd kit.

Don't see many of us fitting into those shorts though. 

Face like a melted welly

[KeyserSoze 14,532]

7 hours ago, TEFTONG said:

This lassie is delighted with her 3rd kit.

Don't see many of us fitting into those shorts though. 

Elephantiasis in that right leg.
poor @LucyBlue

 

(what a dig up from the past that is btw 😂)

 

 

[Drumloyal 14,966]

Any cunt been into the shop in the last couple of days?  Decent stock levels?

Taking my boy over to get the 3rd kit for him tmrw, don't want to waste my time if the shelves are empty. 

[Ace 3,556]

I was at the meeting tonight and I am just home. The meeting was attended by James Bisgrove, Marketing and Commercial Director, Natalie Nairn from the Marketing Team, Greg Marshall SLO and Andy Cole, Head of Partnerships from Castore.

There were 10 supporters there all with a variety of positive and negative experiences and everyone was given the opportunity for an open and frank discussion.

No one from the club briefed us beforehand on what we could and couldnt say and all questions were open on the table to anyone attending.

We went around the room giving different accounts of what has happened both in a positive and negative light, and Andy from Castore answered every question.

Andy was very open and frank about some of the mistakes they have made and did not shy away from them. The two main issues related to quality control and also the School Jumpers issue. Customer service was a key element of the discussion and they way that they handled issues found with some of the products and what they have learned from this.

One gentleman who had a faulty kit was offered to keep the faulty kit and a 25% discount of the purchase of another one from the store, and Andy proclaimed that this absolutely should not have happened. He rightly confirmed this is not the level of customer service that is expected and they have ensure that will never happen again. Any issues whether bought online or instore can be swapped for another in store immediately or arranged online or a refund offered if required.

They did acknowledge that there were quality control issues on some of the kit and they confirmed over 100,000 sales with a 3% return figure. The majority of these were actually related to sizing issues with an alternative size replacing the kit instead of an actual fault. They have seen and reviewed the faults that have been reported and have confirmed they now have in place 100% quality control checks at each of the production lines going forward.

While they predicted there would be a significant response from the supporters, they didnt estimate quite how much it would explode and they admit that they were caught out by it on occasion. They have recruited a 400% increase in customer service staff to respond to fans and as of tonight they are now responding to emails sent yesterday so have caught up on the backlog.

The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded.

Castore are submitting design ideas to Rangers tomorrow for the 150th anniversary kits and planning to prepare for this begins now to make sure they are ready for it. There will be three kits and discussions on colours and fabrics etc are ongoing. Rangers are keen to bring something completely new to the table that we havent seen before, weighing on previous fans favourite kits from the past. Things are at an early stage but it has started already.

Castore were at advanced stages on opening Rangers stores elsewhere including a Glasgow City Centre store, and Edinburgh store, a store up north and are trying there best to find a suitable Belfast location (which they admitted is causing them a few issues due to COVID).

There will be a new line of products out in time for christmas which will be more affordable including t -shirts and rubber ducks (seemingly they have been inundated with requests), pens, and James mentioned they are in discussions with golf manufacturers and whisky brands to name but a few.

Discussions continued after Castore left the meeting and James assured us that they are holding them to task on the issues. However, the launch three kits and training line in three months in a pandemic and to have over 95% of supporters happy with their kits is encouraging. They have confirmed that this will happen again in 12 months time to ensure the same issues are not being repeated going forward and how key it is for the 150th that they get this right.

Stock levels are back up again in both the store and online and they continue to work hard to backfill these.

Edminston House plans are continuing at pace and the club are very excited about what this will bring for the match day experience including generating revenue for the club.

Brands are recognising Rangers again in high esteem and on the back of the recent number of sponsors coming in to the club there are a few more still to come and we are looking at selling out our full marketing opportunities for the club this year.

Plans to expand the stadium have been discussed and early surveys have been done about lowering the pitch, however this has brought further challenges. It's something on the table though as there is demand.

On the whole it was a positive experience. Castore didnt get away lightly with the issues seen, but also it was refreshing to see that while individual cases have caused people issues, they have faced unprecedented demand, logistics issues around COVID and this being there first experience with such a huge demand. They seemed genuinely apologetic for the issues some folks have seen but are keen for everyone to ensure they have learned from individual issues and are keen to make it right. They stressed many times that they are not trying to fleece anyone or take advantage of our loyal fan base and hope that they can iron out the initial three month issues going forward.

As lifted from FF

[Bears r us 30,794]

So is everybody happy with what happened last night?

Is the future bright and all the problems going to be solved? 

[esquire8 42,560]

13 minutes ago, Bears r us said:

So is everybody happy with what happened last night?

Is the future bright and all the problems going to be solved? 

Nope. Still not giving them another penny. The fact that powder puff PR piece ended up of FF doesn't change a thing for me. Just a continuation of their shoddy iPad statement weeks ago.

Nothing being said about the Turkish/China kits let alone the Portuguese manufacturer lies? Despite that being one of the major issues? Fuck off.

They charlatans can go fuck themselves.

[Zetland 5,830]

BonusBall Raffle, Bears? 

[Sket 13,610]

10 minutes ago, esquire8 said:

Nope. Still not giving them another penny. The fact that powder puff PR piece ended up of FF doesn't change a thing for me. Just a continuation of their shoddy iPad statement weeks ago.

Nothing being said about the Turkish/China kits let alone the Portuguese manufacturer lies? Despite that being one of the major issues? Fuck off.

They charlatans can go fuck themselves.

Agreed. They're a pair of lying wee cunts they're no getting another penny off me either.

[Bears r us 30,794]

5 minutes ago, esquire8 said:

Nope. Still not giving them another penny. The fact that powder puff PR piece ended up of FF doesn't change a thing for me. Just a continuation of their shoddy iPad statement weeks ago.

Nothing being said about the Turkish/China kits let alone the Portuguese manufacturer lies? Despite that being one of the major issues? Fuck off.

They charlatans can go fuck themselves.

I would still like this to work IF all the problems can be sorted, but I am far from convinced that they can be. 

I thought the different tops Turkey/China would have been spoken about, I still have no idea what happened with that, surely they could not expect to get away with two different qualities of top for the same price. 

When I read that piece last night (did not know then it was from FF) it did read like Rab Marshall had written it. 

 

[Sket 13,610]

11 hours ago, TEFTONG said:

This lassie is delighted with her 3rd kit.

Don't see many of us fitting into those shorts though. 

 

9 minutes ago, Zetland said:

BonusBall Raffle, Bears? 

Raffle a sniff at her arse and i'll buy every ticket 

[Zetland 5,830]

1 minute ago, Sket said:

 

Raffle a sniff at her arse and i'll buy every ticket 

Reported 

[Jamie29 764]

3 hours ago, SuperLeeMcCulloch said:

Face like a melted welly

 

[McEwan's Lager 30,522]

I'm at the point where I can't take anything out Castore's or the club's mouth at face value. 

[esquire8 42,560]

11 minutes ago, Bears r us said:

I would still like this to work IF all the problems can be sorted, but I am far from convinced that they can be. 

I thought the different tops Turkey/China would have been spoken about, I still have no idea what happened with that, surely they could not expect to get away with two different qualities of top for the same price. 

When I read that piece last night (did not know then it was from FF) it did read like Rab Marshall had written it. 

 

They keep saying there is no Adult mens home kit made in China apart from the pro kit, which is true. But they flat out refuse to explain how there is two vastly different quality junior and womens home kits made in Turkey and China. If our support didn't notice the difference when they first started pumping the China kits out for women and juniors I fully believe they would've done the exact same with the mens.

They are chancing cunts and don't deserve another blue pound.

[Bad Robot 21,149]

4 minutes ago, esquire8 said:

They keep saying there is no Adult mens home kit made in China apart from the pro kit, which is true. But they flat out refuse to explain how there is two vastly different quality junior and womens home kits made in Turkey and China. If our support didn't notice the difference when they first started pumping the China kits out for women and juniors I fully believe they would've done the exact same with the mens.

They are chancing cunts and don't deserve another blue pound.

Yes they fkd up but they’re the suppliers for the foreseeable and you’re just going to keep pissing yourself off while you maintain your personal boycott. Sometimes you just need to forgive and move in as you’re only depriving  yourself and your family of some good ‘Rangers’ merchandise and at the end of the day, it’s all about the Rangers.

[Moody Blue Legend 61,463]

Any mention of the lies that a voucher would be sent within 5 working days after accepting wrong merchandise?  

 

 

[Bears r us 30,794]

1 minute ago, esquire8 said:

They keep saying there is no Adult mens home kit made in China apart from the pro kit, which is true. But they flat out refuse to explain how there is two vastly different quality junior and womens home kits made in Turkey and China. If our support didn't notice the difference when they first started pumping the China kits out for women and juniors I fully believe they would've done the exact same with the mens.

They are chancing cunts and don't deserve another blue pound.

I must admit I did not know that was the case with the home men's tops, I thought there was two different types of them. Am I right in saying that the away top (men's) are a different quality from the home one then?

I said last night that I do not know what happened to the due diligence that was carried out by the board on such a young company, who were selling  quality stuff, but in a small league as far as numbers were concerned. Surely most of these problems that have surfaced should have thought about at that time.  

[esquire8 42,560]

26 minutes ago, Bad Robot said:

Yes they fkd up but they’re the suppliers for the foreseeable and you’re just going to keep pissing yourself off while you maintain your personal boycott. Sometimes you just need to forgive and move in as you’re only depriving  yourself and your family of some good ‘Rangers’ merchandise and at the end of the day, it’s all about the Rangers.

Seriously can't see these chances lasting the full 5 years. If the lies stop, the quality control vastly improves and they sort out their pathetic startup customer service then I'll be willing to spend again.

Right now their words mean fuck all, only some proper evidence of this improvement will see fans trust come back.

[esquire8 42,560]

36 minutes ago, Moody Blue Legend said:

Any mention of the lies that a voucher would be sent within 5 working days after accepting wrong merchandise?  

 

 

Can't see that in the powder puff FF PR focus group peice.  Another lie to add to the pile.

[esquire8 42,560]

38 minutes ago, Bears r us said:

I must admit I did not know that was the case with the home men's tops, I thought there was two different types of them. Am I right in saying that the away top (men's) are a different quality from the home one then?

I said last night that I do not know what happened to the due diligence that was carried out by the board on such a young company, who were selling  quality stuff, but in a small league as far as numbers were concerned. Surely most of these problems that have surfaced should have thought about at that time.  

The men's/womens/juniors away and 3rd kit were all made in China. The mens/juniors home kit were made in Turkey before the womens & juniors was moved to China with the very visible difference in manufacturing standards. But the mens home kit has not been seen since the 1st batch of Turkey kits.

No one has seen a single pro kit despite what was clearly a Castore employee posting suspect pics of one on FF right after the Castore iPad statement. 

Due diligence by the board was thrown out the window when Castore flashed the cash.

[BridgeIsBlue 66,606]

 

[MisterC 12,270]

12 hours ago, .Williamson. said:

Strange face

You don't always look at the mantelpiece when you're poking the fire.....

[Sparkle 53,576]

1 minute ago, BridgeIsBlue said:

 

Tick box exercise imo

[SuperLeeMcCulloch 2,330]

1 hour ago, Jamie29 said:

 

Virgin