ianb1547 3,767 Posted January 26, 2021 Share Posted January 26, 2021 From Twitter 10 mins ago We have now put a fix in place to allow people registering with valid AOL/Yahoo/Sky addresses to receive their activation email. Anyone using these providers who have created an account & who haven't received an activation email already will receive instructions this afternoon Link to post Share on other sites More sharing options...
Junior Soprano 22,428 Posted January 26, 2021 Share Posted January 26, 2021 Sorted Link to post Share on other sites More sharing options...
One Jock Wallace 858 Posted January 26, 2021 Share Posted January 26, 2021 3 hours ago, johanhentze said: Same problem here. They did mention an improved app.. I wonder if there is a new one coming? Yeah I'm hoping that's the case as I looked on the site & it mentions an updated app. You'd think they'd have launched it at the same time, but as long as I can log in via the website for now it's ok. Link to post Share on other sites More sharing options...
rbt1548 1,839 Posted January 26, 2021 Share Posted January 26, 2021 Just logged into my Rangers Account, clicked onto the login/out icon at the top left, and I noticed there is no info regarding ticket purchase history, family and friends info, MyGers etc. like there used to be, just access to My Profile & RTV Account. Has the info been removed, can it be accessed from anywhere else or am I not seeing it in the account and it's staring me in the face? Link to post Share on other sites More sharing options...
Rob4th 161 Posted January 26, 2021 Share Posted January 26, 2021 55 minutes ago, Junior Soprano said: Sorted Me too, finally. Not a great start to the new format but at least I’m registered. Link to post Share on other sites More sharing options...
johanhentze 14,089 Posted January 26, 2021 Share Posted January 26, 2021 RTV app now updated.. problem with it is, I cannot seem to cast it on to my TV. Doesnt seem to have the option. Link to post Share on other sites More sharing options...
johanhentze 14,089 Posted January 26, 2021 Share Posted January 26, 2021 Actually found the stream thing now.. must be some fault as its hidden in the top left corner of the screen.. you can just see a wee bit of it. Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 27, 2021 Share Posted January 27, 2021 FYI - New App is out on the IOS Platform (No idea why it takes Apple, so long to push the update through compared to Android.) Shame no Android TV or TV OS versions, but obviously the club has reasons behind that. (Maybe in the future though!.) Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 27, 2021 Share Posted January 27, 2021 I tried reaching out to the club regarding having an IOS TV and Android TV Applications, basically asking if the club had plans to release one in the future. StreamAMG replied with a comment about billing, whoever replied had no idea what i was asking. RangersTV themselves basically replied saying this not a support issue and for anything Non-RangersTV related to use the Contact us Forms. (It was just a suggestion.) To me it seems quite a big market to not have one on, considering the whole Virtual Season Passes at the moment, now obviously if it was an issue with the SPFL Rights to Sky then they could just limit the live video streaming of the matches, but possibly keep the audio commentary as that is the in-house media team. Manchester City and Manchester Utd have Applications on both platforms. Link to post Share on other sites More sharing options...
.Williamson. 82,177 Posted January 27, 2021 Share Posted January 27, 2021 New app is available on iPhones now downloaded it there and works dead on Link to post Share on other sites More sharing options...
offminorthreat 1,463 Posted January 27, 2021 Share Posted January 27, 2021 I am using Android app and seems I have to log in each time I open the app, annoying as fuck. Also doesn't recognise all of my chromecasts. Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 27, 2021 Share Posted January 27, 2021 21 minutes ago, offminorthreat said: I am using Android app and seems I have to log in each time I open the app, annoying as fuck. Also doesn't recognise all of my chromecasts. I tried reaching out to the club regarding having an IOS TV and Android TV Applications, basically asking if the club had plans to release one in the future. StreamAMG replied with a comment about billing, whoever replied had no idea what i was asking. RangersTV themselves basically replied saying this not a support issue and for anything Non-RangersTV related to use the Contact us Forms. (It was just a suggestion.) To me it seems quite a big market to not have one on, considering the whole Virtual Season Passes at the moment, now obviously if it was an issue with the SPFL Rights to Sky then they could just limit the live video streaming of the matches but possibly keep the audio commentary as that is the in-house media team or they could limit that off the app too. Basically could be used for on-demand videos Manchester City and Manchester Utd have Applications on both platforms. Simply due to Chromecast and Airplay Issues. above was the response which never helped. Thinking about Messaging the SLO to see if he can get a response about it. Link to post Share on other sites More sharing options...
One Jock Wallace 858 Posted January 27, 2021 Share Posted January 27, 2021 Anyone having bother on RTV tonight? I can't get in even after updating the login yesterday. Pain in the arse Edit: finally got it working Link to post Share on other sites More sharing options...
offminorthreat 1,463 Posted January 27, 2021 Share Posted January 27, 2021 29 minutes ago, One Jock Wallace said: Anyone having bother on RTV tonight? I can't get in even after updating the login yesterday. Pain in the arse Aye mate had to hit log out and then re-sign in. Shambles. Link to post Share on other sites More sharing options...
DinViesel 399 Posted January 27, 2021 Share Posted January 27, 2021 I've got an android tv box and everything time I load the app it is trying to force me to download the new app. Whenever I try to download the new app Google play won't allow it due to it being "incompatible with my device" Pain in the arse. Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 27, 2021 Share Posted January 27, 2021 26 minutes ago, DinViesel said: I've got an android tv box and everything time I load the app it is trying to force me to download the new app. Whenever I try to download the new app Google play won't allow it due to it being "incompatible with my device" Pain in the arse. The new version of the RangersTV App is not compatible with Android TV OS. Live video streams are only available on the desktop/laptop and up to date mobile browsers on the official RangersTV website. Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live pass. If you are unsure whether your technology will be supported, please contact rangerstvsupport@streamamg.com with your device and browser details. See the Rangers TV FAQ Here - https://www.Rangers.co.uk/rangerstv-faq/6sASsNO8BEYXYyT752ZG7X Link to post Share on other sites More sharing options...
DinViesel 399 Posted January 28, 2021 Share Posted January 28, 2021 3 hours ago, JMac_88 said: The new version of the RangersTV App is not compatible with Android TV OS. Live video streams are only available on the desktop/laptop and up to date mobile browsers on the official RangersTV website. Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live pass. If you are unsure whether your technology will be supported, please contact rangerstvsupport@streamamg.com with your device and browser details. See the Rangers TV FAQ Here - https://www.Rangers.co.uk/rangerstv-faq/6sASsNO8BEYXYyT752ZG7X Im sure the TV box is classed as a phone though. Regardless that disclaimer that is my responsibility to ensure my tech is compatible upon purchase. It was compatible upon purchase, they are the ones that have changed it. 🤷♂️ Link to post Share on other sites More sharing options...
Camshy 812 Posted January 28, 2021 Share Posted January 28, 2021 I found if your having problems with it saying invalid email even though ita the same one you've been using then don't auto fill it. Type your email in manually, worked for me.....strange but it finally worked after 2 days of frustration Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 28, 2021 Share Posted January 28, 2021 12 minutes ago, Camshy said: I found if your having problems with it saying invalid email even though ita the same one you've been using then don't auto fill it. Type your email in manually, worked for me.....strange but it finally worked after 2 days of frustration I hope someone is documenting all these issues and sharing them with RangerTV/StreamAMG so hopefully the issues can be mostly resolved by next game! 😛 Link to post Share on other sites More sharing options...
Blue Rino 1,215 Posted January 28, 2021 Share Posted January 28, 2021 14 minutes ago, Camshy said: I found if your having problems with it saying invalid email even though ita the same one you've been using then don't auto fill it. Type your email in manually, worked for me.....strange but it finally worked after 2 days of frustration typed my email in twice and saying invalid email. Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 28, 2021 Share Posted January 28, 2021 44 minutes ago, Camshy said: I found if your having problems with it saying invalid email even though ita the same one you've been using then don't auto fill it. Type your email in manually, worked for me.....strange but it finally worked after 2 days of frustration Android OS for Phones is completely different to the Android OS used on streaming boxes. I always thought the reason why we are not on the likes of Android TV and TV OS was because of an issue with a clause via broadcasting partners or the SPFL. if that was the case they could limit the live match streaming and audio on the TV versions of the application basically just make it an on-demand service. Would be worthwhile thing to allow at the moment making it easier for fans watch especially with the whole VST atm. Manchester City and Manchester United have an app on both platforms. I have reached out to RTV again asking if they plan to have a version of the app for Android TV and TV OS, waiting on a response! Link to post Share on other sites More sharing options...
JMac_88 310 Posted January 28, 2021 Share Posted January 28, 2021 7 minutes ago, Blue Rino said: typed my email in twice and saying invalid email. You could always try reaching out to RangersTV and StreamAMG regarding the issues you are experiencing! RangersTV Platform Provider Support rangerstvsupport@streamamg.com They might be able help you! Link to post Share on other sites More sharing options...
Tiger Shaw 30,463 Posted January 30, 2021 Share Posted January 30, 2021 just got the email tonight hadn’t seen this thread so knew fuck all about, stuff like this fry’s my nut. Not even going to attempt to set it up until Sunday don’t want it spoiling my weekend if I can’t get it to work 😆 Link to post Share on other sites More sharing options...
rbt1548 1,839 Posted January 30, 2021 Share Posted January 30, 2021 9 hours ago, Tiger Shaw said: just got the email tonight hadn’t seen this thread so knew fuck all about, stuff like this fry’s my nut. Not even going to attempt to set it up until Sunday don’t want it spoiling my weekend if I can’t get it to work 😆 I got an email tonight as well telling me to register, I had already looked at this thread, re registered, and received a confirmation email the other day. Thinking there may be a glitch in the club's system, which seems not to be unusual, I thought I'd better fill it in again and it came up with, " there is already an account registered to this email address". Would the club not have been better sending out the emails to us all before putting news of the new system on the club website? Here's hoping, when I log on for the St. Johnstone game, it works. Link to post Share on other sites More sharing options...
pollok-bear 7,537 Posted January 30, 2021 Share Posted January 30, 2021 It better run smoothly on Wednesday or I will be asking for a full refund on my season ticket 🤪. Link to post Share on other sites More sharing options...
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