Malmö tickets and the farce that is the ticket office

[Siam69 26,875]

6 minutes ago, BridgeIsBlue said:

 

 

1 minute ago, RFC55 said:

I got in with a paper ticket cause my new smartcard wasn't ready 

My boy was going in after me and it knocked him back. 

Ended up they wanted me to prove purchase of his ticket but the new all singing all dancing WiFi wasn't working and couldn't get a signal.

A few other fans heard this and one boy in the queue came over and tried to log on using his phone. Again didn't work.

So he asked if I'd be ok with him basically sneaking my boy in. Asked the wee man and he said aye and the boy done it. Either that or my 14 year old was told to go stand in the ticket office queue to get it activated

Aye, all sorts of postmortems this morning, football and otherwise! 

[Monkey Butler 23,020]

No apology from the club yet?

[ForeverAndEver 71,473]

1 minute ago, Monkey Butler said:

No apology from the club yet?

You actually expect one? They don’t give a fuck

[McEwan's Lager 30,522]

A few of us have mentioned on here that apart from the football department the club is a bit of a shambles behind the scenes. Last night it was laid out in full with ticketing, food kiosks, etc.

Worryingly we look a bit of a shambles on the park too.

[Dan Deacon 55,171]

9 hours ago, andyhrfc said:

Turned up earlyish anticipating a problem at the turnstiles. Yes it happened, my lad’s card wouldn't work. Thankfully a steward opened the gate and let him in avoiding a long queue at the ticket office. 

Sensible stewarding that 👏

[Dan Deacon 55,171]

1 hour ago, BridgeIsBlue said:

Guy in front of us had a new white smart card and it didn't work, steward just let him in. 

White ones are juniors are they no? I've got my mates cards here and his was issued new this year. His is blue his boys white 

[ForeverAndEver 71,473]

1 hour ago, McEwan's Lager said:

A few of us have mentioned on here that apart from the football department the club is a bit of a shambles behind the scenes. Last night it was laid out in full with ticketing, food kiosks, etc.

Worryingly we look a bit of a shambles on the park too.

£1.50 for tap water apparently  

[Junior Soprano 22,428]

Folk that had permits for the Albion carpark being sent away as carpark was full. Double selling seats. Heads should roll for this

[McEwan's Lager 30,522]

12 minutes ago, ForeverAndEver said:

£1.50 for tap water apparently  

Aye. Postmix system not working, tills not working...

It's not all Rangers fault for it, but event management 101 is seeking assurances your contractors and suppliers are ready too.

[2daludaludalu 390]

10 minutes ago, Junior Soprano said:

Folk that had permits for the Albion carpark being sent away as carpark was full. Double selling seats. Heads should roll for this

Walked past it and seen disabled people refused entry, as it was full.  An absolute fuckin disgrace on and off the park.

[Almacger 1,442]

What’s the deal with ticket office, are they still only going to be opened for a few hours before k.o. on match day or is this changing?  The fact that we now have full houses again and there are so many issues to be resolved with smart-cards etc, surely they can’t continue to be basing their staff at home only responding to emails.

[ayrshireranger 8,056]

Albion a fucking shambles as well. 

Could see at least 12 empty disabled spots and a few non-disabled. Gate closed. 

Steward said they'd been bought. Liar ****. 

Because I have been trying to buy them online for a month and two Rangers employees (the SLO and Disabled Officer) told me this week they will not sell them (seasonal or matchday) until back to full capacity. Told to turn up early which we did and wave a tenner.

Managed to get a spot halfway down Broomloan Road. Email complaint sent to multiple people inside Rangers. 

[Tiger Shaw 30,464]

Different note but still in line with the way the clubs run, 17 months out the stadium and the cunts can’t afford a lick of paint in the toilets fs the toilets in BF1 are an absolute fucking midden covered in graffiti mirrors smashed of the walls cubicle doors wreaked to fuck. Fucking disgrace that’s not been cleaned up in over a year 

looks like something out off 1980’s Bronx 

[esquire8 42,529]

Club don't give a fuck. Lots of messages to the club and SLO on twitter since the match with zero reply.

They made their money, now be good little supporters and accept a diabolical ticketing system and facilities fit for a stadium in a 3rd world country.

[Dan Deacon 55,171]

52 minutes ago, ForeverAndEver said:

£1.50 for tap water apparently  

Nah I got 2 waters and a juice and was only charged for juice 

[5Beckenbauer 156]

14 hours ago, Prso's headband said:

Queue for the TO was embarrassing tbh. No been open in 16 months and somehow it’s worse than what it was previously. 
 

Cunt gets taken out the fans constantly, I don’t really buy any food or drink but they were opening bottles of juice, filling up paper cups wae it and charging £3.50😂. Blatantly ripping the cunt

Are you actually serious?    Heard they also ran out of hotdog buns and were giving people a wrapped up hotdog instead haha! That with all the ticket shite, the weekly emails trying to get us to buy a new polo shirt and then that performance on the park, what the actual fuck is going on?

[BLUEDIGNITY 33,647]

Them that was locked out were the lucky ones !

[The Specky Forum Organiser 64,569]

Club 1872 is aware of the major ticketing issues which affected significant numbers of supporters trying to gain entry to the Champions League qualifier against Malmo last night.
We have repeatedly raised issues with ticketing, customer service and communications with Rangers over the past two years. We have raised major issues with the functionality and complexity of the ticketing system, the club’s failure to communicate important ticketing information directly to season ticket holders and the confusing way in which the various club digital platforms interact. This is causing a clear barrier to older supporters attending games and affects supporters of all ages in their interactions with the club. We have repeatedly asked the club not to assume that posts on social media are the same as direct email communication but the club continues to use social media as the only means of communicating many pieces of essential information to supporters.
Unfortunately the club has not engaged properly with Club 1872 on these issues. Fan engagement does not only cover marketing and the sale of a myriad of new products to supporters, it also means meaningful engagement with representative bodies on matters of concern to the support. This has been lacking for some time.
We would ask Managing Director, Stewart Robertson to communicate with supporters clearly, and as a matter of urgency, and explain why so many of them were locked out of Ibrox last night. We would also like to hear, in detail, what the club is doing to improve its customer service, which has been extremely poor for some time and appears to be getting worse rather than better. He has personally made various statements over the past couple of years on improvements to customer service and communication, neither of which have been improved to any suitable standard.
As well as the issues faced by hundreds, if not thousands, of season ticket holders, Club 1872 spent two days trying to contact the ticket office and Rangers SLO prior to last night’s game to assist the Erskine veterans we supply season tickets to in gaining entry to the game. We heard nothing back and they were unable to attend.
Rangers supporters have shown incredible loyalty and backed the club to the hilt both financially and vocally. It is time that loyalty was repaid with proper engagement, accountability and communication by Rangers’ executive team.
Club 1872

[Prso's headband 35,436]

Almost feels like the normal fan is a sideshow and at the moment you get sorted of your own accord and the ones with plenty of cash are sorted and well looked after then that’s that. Can see that with the total revamp of all the lounges etc yet walking into Broomloan Front toilets it like the smell of pish and cigarettes x16 months 

[Monkey Butler 23,020]

1 hour ago, Prso's headband said:

Almost feels like the normal fan is a sideshow and at the moment you get sorted of your own accord and the ones with plenty of cash are sorted and well looked after then that’s that. Can see that with the total revamp of all the lounges etc yet walking into Broomloan Front toilets it like the smell of pish and cigarettes x16 months 

To be fair, they could revamp the toilets and within a couple of games they'd be back to smelling like pish and cigarettes. You're fighting a losing battle with the toilets, so I can see why the club don't really care. I rarely buy anything in the ground so this doesn't bother me either. My needs are fairly simple on matchdays, I just want to be inside the ground and at my seat for kick off when I've made the effort to arrive half an hour before.

[Prso's headband 35,436]

32 minutes ago, Monkey Butler said:

To be fair, they could revamp the toilets and within a couple of games they'd be back to smelling like pish and cigarettes. You're fighting a losing battle with the toilets, so I can see why the club don't really care. I rarely buy anything in the ground so this doesn't bother me either. My needs are fairly simple on matchdays, I just want to be inside the ground and at my seat for kick off when I've made the effort to arrive half an hour before.

 I don’t buy any food or drink either but serving it from bottles that cost £1 and pouring half into a paper cup and charging £3.50 is just taking the piss. 
 

No asking for much but even hosing the place down wasn’t done there was cobwebs everywhere 😂. Not much in the grand scheme of things but that’s what your average punter sees on a gameday. 

[Monkey Butler 23,020]

1 minute ago, Prso's headband said:

 I don’t buy any food or drink either but serving it from bottles that cost £1 and pouring half into a paper cup and charging £3.50 is just taking the piss.

People need to stop buying it then. Once profits nosedive then something might get done. No point moaning about it but then still handing cash over every game for the same shite.

[Lord Lockin 3,911]

4 hours ago, Tiger Shaw said:

Different note but still in line with the way the clubs run, 17 months out the stadium and the cunts can’t afford a lick of paint in the toilets fs the toilets in BF1 are an a absolute fucking midden covered in graffiti mirrors smashed of the walls cubicle doors wreaked to fuck. Fucking disgrace that’s not been cleaned up in over a year 

looks like something out off 1980’s Bronx 

Like to know how the toilets got in this state in the first place 

[Monkey Butler 23,020]

I don't think I've ever went into a toilet in a stadium or large venue and thought "this is nice, and I really like the smell". Let's face it, a lot of our support are borderline feral. A nice toilet would be destroyed after 1 game.

[LuxembourgBlue 109]

4 hours ago, Tiger Shaw said:

Different note but still in line with the way the clubs run, 17 months out the stadium and the cunts can’t afford a lick of paint in the toilets fs the toilets in BF1 are an a absolute fucking midden covered in graffiti mirrors smashed of the walls cubicle doors wreaked to fuck. Fucking disgrace that’s not been cleaned up in over a year 

looks like something out off 1980’s Bronx 

Don’t understand this at all.

How they would get into that state in the first place and why the club would not make repairing it a priority.