Before I go, Gersave is what? A scheme of the RST, so the difference is what? There needs to be an accountable entity yes? The entity accountable for Gersave is the RST yes? The RST is a mutual company registered with the FSA on the Mutuals Register yes? The rules are approved by the FSA yes? Homework? What planet are you on, you clearly do not understand the make up of entity. If you want to complain about RST conduct you need to go to the FSA and complain collectively about the actions of the members of the RST and its CFTTB. It conducts itself according the rules it lodges with the FSA. Actually only the members can complain.