Did the link not work or did you try what they said and it didn't work? The link tells you how to do a clean boot. My link Or you can give this ago if you haven't already? Open the Windows Media Player Settings troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player Settings. Hope it works for you.