RDB14 2,760 Posted February 7, 2018 Share Posted February 7, 2018 I seen last night they had a 25% back promotion up to 250 pounds for losing bets. I was gonna use skybet until I seen the above. I usually bet reasonably high stakes so the 25% was good insurance. Anyway I deposited and bet £1,000 on Rangers -1 Vs Partick. My account was immediately suspended (can't withdraw or deposit) and they wanted a passport copy, photo of the bank card I deposited with and a photo of a bank statement with my UK address. I asked them to just void my bet and refund me as I didn't want to give them these personal documents. They refused and said they would keep the money unless I provided all of this. So I did... They said they would review and come back to me. So... I logged in just now and they have closed my account so I can't login and god knows where the £2,625 that was there after the Rangers game has disappeared to. I have emailed them and they have said they will respond within 72 hours. Done some googling and seems they done this to others before too. Summary - fuck Betfair. Quote Link to post Share on other sites More sharing options...
RFC55 108,918 Posted February 7, 2018 Share Posted February 7, 2018 1 hour ago, RDB14 said: I seen last night they had a 25% back promotion up to 250 pounds for losing bets. I was gonna use skybet until I seen the above. I usually bet reasonably high stakes so the 25% was good insurance. Anyway I deposited and bet £1,000 on Rangers -1 Vs Partick. My account was immediately suspended (can't withdraw or deposit) and they wanted a passport copy, photo of the bank card I deposited with and a photo of a bank statement with my UK address. I asked them to just void my bet and refund me as I didn't want to give them these personal documents. They refused and said they would keep the money unless I provided all of this. So I did... They said they would review and come back to me. So... I logged in just now and they have closed my account so I can't login and god knows where the £2,625 that was there after the Rangers game has disappeared to. I have emailed them and they have said they will respond within 72 hours. Done some googling and seems they done this to others before too. Summary - fuck Betfair. Phone them. Also if you have Twitter shame them by posting it on their timeline. They hate that shit Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 7, 2018 Author Share Posted February 7, 2018 31 minutes ago, Rfc52 said: Phone them. Also if you have Twitter shame them by posting it on their timeline. They hate that shit Phoned them and they said I need to wait 72 hours. Already been blasting them on twitter! Quote Link to post Share on other sites More sharing options...
RFC55 108,918 Posted February 7, 2018 Share Posted February 7, 2018 Just now, RDB14 said: Phoned them and they said I need to wait 72 hours. Already been blasting them on twitter! Keep at them on Twitter mate they absolutely hate it Quote Link to post Share on other sites More sharing options...
GetToTheChoppa 6,873 Posted February 7, 2018 Share Posted February 7, 2018 They need 72 hours to verify your documents. Settle down its Betfair, no a micky mouse bookie ffs. Quote Link to post Share on other sites More sharing options...
RFC55 108,918 Posted February 7, 2018 Share Posted February 7, 2018 28 minutes ago, GetToTheChoppa said: They need 72 hours to verify your documents. Settle down its Betfair, no a micky mouse bookie ffs. Documents can be verified in seconds. I've stayed on live chat with coral and they done it. They're at it cause he's won Quote Link to post Share on other sites More sharing options...
Mr Soprano 13,964 Posted February 7, 2018 Share Posted February 7, 2018 52 minutes ago, GetToTheChoppa said: They need 72 hours to verify your documents. Settle down its Betfair, no a micky mouse bookie ffs. Never needed 72 hours to take the bet, did they? All bookies are fly as fuck. Quote Link to post Share on other sites More sharing options...
GetToTheChoppa 6,873 Posted February 7, 2018 Share Posted February 7, 2018 Without doubt bookies are fly as fuck,but this is Betfair. Probably had alot of new customers due to the promo. Just saying OP should wait the 72 hours then kick up a fuck if they dont payout !! Quote Link to post Share on other sites More sharing options...
theblueoysterbar 19,622 Posted February 8, 2018 Share Posted February 8, 2018 @RDB14 If you've done Rfc52's Twitter suggestion let me know, I'll ask some racing people to retweet. Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 9, 2018 Author Share Posted February 9, 2018 On 08/02/2018 at 12:09, theblueoysterbar said: @RDB14 If you've done Rfc52's Twitter suggestion let me know, I'll ask some racing people to retweet. On 07/02/2018 at 19:20, GetToTheChoppa said: They need 72 hours to verify your documents. Settle down its Betfair, no a micky mouse bookie ffs. On 07/02/2018 at 19:50, Rfc52 said: Documents can be verified in seconds. I've stayed on live chat with coral and they done it. They're at it cause he's won On 07/02/2018 at 20:13, Mr Soprano said: Never needed 72 hours to take the bet, did they? All bookies are fly as fuck. On 07/02/2018 at 20:24, GetToTheChoppa said: Without doubt bookies are fly as fuck,but this is Betfair. Probably had alot of new customers due to the promo. Just saying OP should wait the 72 hours then kick up a fuck if they dont payout !! On 08/02/2018 at 12:09, theblueoysterbar said: @RDB14 If you've done Rfc52's Twitter suggestion let me know, I'll ask some racing people to retweet. Aye so basically they have robbed me. For "business reasons" they have closed my account. What an absolute bunch of fucking clowns. They wouldn't even void the bet when I asked so you can guarantee they would have kept the £1k if Rangers had lost. Clowns. Quote Link to post Share on other sites More sharing options...
Mr Soprano 13,964 Posted February 9, 2018 Share Posted February 9, 2018 That’s a fucking disgrace. Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 9, 2018 Author Share Posted February 9, 2018 3 minutes ago, Mr Soprano said: That’s a fucking disgrace. I know. What the actual fuck. They make millions... Robbing fucks. The money doesn't really effect my life but that's not the fucking point... Its not like bookies struggle to make money. Quote Link to post Share on other sites More sharing options...
RFC55 108,918 Posted February 9, 2018 Share Posted February 9, 2018 That's disgusting mate. Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 9, 2018 Author Share Posted February 9, 2018 Tried giving them some more abuse on Twitter but no joy. Quote Link to post Share on other sites More sharing options...
Paisley Blue Loyal 11,178 Posted February 9, 2018 Share Posted February 9, 2018 5 hours ago, RDB14 said: I know. What the actual fuck. They make millions... Robbing fucks. The money doesn't really effect my life but that's not the fucking point... Its not like bookies struggle to make money. Pretty sure their is a some sort of ombudsman for betting that you could take your complaint to mate, Don't know if it would do any good or not but might be worth a try, Fucking disgusting what they done there, Good luck anyway bud Quote Link to post Share on other sites More sharing options...
GetToTheChoppa 6,873 Posted February 9, 2018 Share Posted February 9, 2018 34 minutes ago, Paisley Blue Loyal said: Pretty sure their is a some sort of ombudsman for betting that you could take your complaint to mate, Don't know if it would do any good or not but might be worth a try, Fucking disgusting what they done there, Good luck anyway bud IBAS is who to contact. Quote Link to post Share on other sites More sharing options...
GetToTheChoppa 6,873 Posted February 9, 2018 Share Posted February 9, 2018 http://www.betfair.com/en/aboutUs/Dispute.Resolution/ Quote Link to post Share on other sites More sharing options...
born a blue nose 90,771 Posted February 9, 2018 Share Posted February 9, 2018 Is there any reason they're doing that other than just to save 1600? Have you breached absolute any rule at all? Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 9, 2018 Author Share Posted February 9, 2018 33 minutes ago, born a blue nose said: Is there any reason they're doing that other than just to save 1600? Have you breached absolute any rule at all? No rules breached. They are just being utter cunts. Their attitude has made me want to take it further tbh. Gonna go down IBAS route tomorrow. Here's the latest of the conversation. Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 9, 2018 Author Share Posted February 9, 2018 Their comments around documents is such nonsense too. They had my passport, a photo of debit card and bank statements from 2 seperate banks. Quote Link to post Share on other sites More sharing options...
RATEDRKO 1 Posted February 10, 2018 Share Posted February 10, 2018 take them all the way to IBAS mate you can't let them away with things like that when they are in the wrong Quote Link to post Share on other sites More sharing options...
theblueoysterbar 19,622 Posted February 10, 2018 Share Posted February 10, 2018 Are you still overseas, like your RM location says mate? Quote Link to post Share on other sites More sharing options...
RDB14 2,760 Posted February 10, 2018 Author Share Posted February 10, 2018 1 hour ago, theblueoysterbar said: Are you still overseas, like your RM location says mate? I'm based in multiple countries, at the time I was in the UK of course as my IP when registering will back up. Regardless, they have clearly stated my documents were the problem. Quote Link to post Share on other sites More sharing options...
theblueoysterbar 19,622 Posted February 10, 2018 Share Posted February 10, 2018 2 minutes ago, RDB14 said: I'm based in multiple countries, at the time I was in the UK of course as my IP when registering will back up. Regardless, they have clearly stated my documents were the problem. Was just wondering if some of your settings might have reported a non-UK IP to them at some point. Quote Link to post Share on other sites More sharing options...
hammer93 15,057 Posted February 12, 2018 Share Posted February 12, 2018 What's the latest on this....any luck with the appeal process? Quote Link to post Share on other sites More sharing options...
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