It was always a risk going with a start-up company and some of us pointed this out at the time that such a relationship wasn’t suitable for a club of our size. Hopefully they have learned from this start as we are stuck with them for 5 years and it’s important that the contract is a success for us and them.
It’s pretty fundamental that subcontractors must be monitored closely on deadlines and quality. It doesn’t matter which country the subcontractor is in. Clarity with customers also important.