BridgeIsBlue 66,606 Posted February 3, 2021 Author Share Posted February 3, 2021 28 minutes ago, Prso's headband said: Both of my emails are apparently not recognised, hilarious Type them out and don't use the auto fill that's how I got mines working. Nothing is ever straightforward. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 6 minutes ago, BridgeIsBlue said: Type them out and don't use the auto fill that's how I got mines working. Nothing is ever straightforward. Hopefully Stream AMG can resolve that issue soon seems a weird issue to have! Especially considering Stream AMG is not a small company, they have the likes of Liverpool, PSG, AS Roma, Tottenham etc part of their portfolio. See here- https://streamamg.com/industries/sports Although the whole Single Sign-on aspect should of been done years ago and does make sense in the long-term. Obviously this was always going to have issues when trying to migrate everyone over! Link to post Share on other sites More sharing options...
Assegai 7,870 Posted February 3, 2021 Share Posted February 3, 2021 All set up ok and viewed the test stream - seems I can cast from the website but not from the app, same for other people? Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 8 minutes ago, Assegai said: All set up ok and viewed the test stream - seems I can cast from the website but not from the app, same for other people? Have you updated the app? I have an Iphone and am able to use Airplay it to my TV.( I do not have Android,) A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! Link to post Share on other sites More sharing options...
Assegai 7,870 Posted February 3, 2021 Share Posted February 3, 2021 2 hours ago, JMac_88 said: Have you updated the app? I have an Iphone and am able to use Airplay it to my TV.( I do not have Android,) A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! Thank you, I'm to date but will try logging out and back in. Link to post Share on other sites More sharing options...
MisterC 12,272 Posted February 3, 2021 Share Posted February 3, 2021 3 hours ago, McEwan's Lager said: Did you get it working last time in the end? I did eventually but that's with my ST pass. May be difficult if you are having to use a VPN and you don't have the ability to put a VPN on your TV, which is what I had to do last time I bought an away game. No I was on my usual internet I dont do the vpn thing. Worked eventually about 10 mins into game. If you see a lot of shouting and swearing and you see a plume of smoke rising from my street at kick off time, you'll know it wasn't working for me! Link to post Share on other sites More sharing options...
Wearethepeople72 1,845 Posted February 3, 2021 Share Posted February 3, 2021 4 hours ago, Assegai said: All set up ok and viewed the test stream - seems I can cast from the website but not from the app, same for other people? Seems to be the same for me mate. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 2 minutes ago, Wearethepeople72 said: Seems to be the same for me mate. Have you updated the app? I have an Iphone and am able to use Airplay it to my TV.( I do not have Android,) A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! Link to post Share on other sites More sharing options...
cbagan92 235 Posted February 3, 2021 Share Posted February 3, 2021 I can log in all okay but the videos I could watch on my old subscription “training videos etc are no longer available even though I still pay the £6 a month. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 2 minutes ago, cbagan92 said: I can log in all okay but the videos I could watch on my old subscription “training videos etc are no longer available even though I still pay the £6 a month. That does not seem correct, is your old subscription active on the new system. Under RTV Account - it should show your active subscriptions. Link to post Share on other sites More sharing options...
Wearethepeople72 1,845 Posted February 3, 2021 Share Posted February 3, 2021 10 minutes ago, JMac_88 said: Have you updated the app? I have an Iphone and am able to use Airplay it to my TV.( I do not have Android,) A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! Sorted now after the update. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 5 hours ago, Assegai said: All set up ok and viewed the test stream - seems I can cast from the website but not from the app, same for other people? Have you updated the app? I have an Iphone and am able to use Airplay it to my TV.( I do not have Android,) A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! Link to post Share on other sites More sharing options...
stuart1994 4,303 Posted February 3, 2021 Share Posted February 3, 2021 Weird, on the website the option for the game is there to watch but on the app it's telling me that I don't have access. Fuck knows why they've decided to change it half way through a season. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 13 minutes ago, stuart1994 said: Weird, on the website the option for the game is there to watch but on the app it's telling me that I don't have access. Fuck knows why they've decided to change it half way through a season. A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! They are trying to bring in a Single Sign-On system, which makes sense and should of been in-place years ago!, Which was mentioned way back when Stadion showcased the new club website a few months ago. Link to post Share on other sites More sharing options...
RoyalBlues 54 Posted February 3, 2021 Share Posted February 3, 2021 1 hour ago, Wearethepeople72 said: Seems to be the same for me mate. 6 hours ago, Assegai said: All set up ok and viewed the test stream - seems I can cast from the website but not from the app, same for other people? I asked the SLO and he said you will be able to use Airplay but not Chromecast. They are looking into getting Chromecast but nothing will be done for tonight. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 2 minutes ago, RoyalBlues said: I asked the SLO and he said you will be able to use Airplay but not Chromecast. They are looking into getting Chromecast but nothing will be done for tonight. Cast a Chrome tab on your TV - Does this not work, i don't have Chromecast to test, but just a suggestion. https://support.google.com/chromecast/answer/3228332?co=GENIE.Platform%3DDesktop&hl=en Link to post Share on other sites More sharing options...
stuart1994 4,303 Posted February 3, 2021 Share Posted February 3, 2021 1 hour ago, JMac_88 said: A new version was pushed out to Android and IOS over the past few days, you are advised to log-out of the app then install the update, then re-login. If that does not help, then i suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are experiencing! They are trying to bring in a Single Sign-On system, which makes sense and should of been in-place years ago!, Which was mentioned way back when Stadion showcased the new club website a few months ago. I've downloaded the new app and still nothing, i'll try deleting and re-installing to see if I get any joy, if not will give them an email. Cheers mate. Link to post Share on other sites More sharing options...
RoyalBlues 54 Posted February 3, 2021 Share Posted February 3, 2021 33 minutes ago, JMac_88 said: Cast a Chrome tab on your TV - Does this not work, i don't have Chromecast to test, but just a suggestion. https://support.google.com/chromecast/answer/3228332?co=GENIE.Platform%3DDesktop&hl=en You can cast from your laptop, but there isn't a Chromecast option from the mobile app Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 15 minutes ago, RoyalBlues said: You can cast from your laptop, but there isn't a Chromecast option from the mobile app I wonder why the developers allowed Airplay and not Cast to for Android Users at the same-time. Seems an odd decision. I am sure they will add it to the android version soon At Least you can Cast via your browser to laptop. Link to post Share on other sites More sharing options...
STEPPS BOY 73,923 Posted February 3, 2021 Share Posted February 3, 2021 Just about to attempt this. Success for me will be catching the full time analysis of Kilmarnock game. Link to post Share on other sites More sharing options...
Albertzz 975 Posted February 3, 2021 Share Posted February 3, 2021 Just realised i need to create a new account as i try to log in to order it. Not sending me the email to confirm the account. squeaky bum time Link to post Share on other sites More sharing options...
ger4life_1872 29,516 Posted February 3, 2021 Share Posted February 3, 2021 3 minutes ago, Albertzz said: Just realised i need to create a new account as i try to log in to order it. Not sending me the email to confirm the account. squeaky bum time Check junk folder Link to post Share on other sites More sharing options...
Albertzz 975 Posted February 3, 2021 Share Posted February 3, 2021 1 minute ago, ger4life_1872 said: Check junk folder Nothing in there either lol. Might need to try again Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 Make sure you are not logged into the website at the same-time as the app = Maybe that is stating the obvious. But it seems to be causing some issues at the moment. Link to post Share on other sites More sharing options...
JMac_88 310 Posted February 3, 2021 Share Posted February 3, 2021 2 minutes ago, Albertzz said: Nothing in there either lol. Might need to try again I suggest reaching-out to rangerstvsupport@streamamg.com, explaining the issue you are having! I got mine within minutes using outlook though, might be a delay due to the amount of users signing up at the moment Link to post Share on other sites More sharing options...
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